Account
Email sign-in codes
RTI does not use passwords. Enter your email and use the six-digit code RTI sends. Check spam or junk mail, confirm the email is correct, and use Resend Code if needed.
RTI support
How can we help?
Practical help for sign-in, subscriptions, online data and training access.
Email supportSubscription
Restore purchases
Sign in to RTI, open Subscriptions or App Settings, and choose Restore Purchases. Google Play or Apple must confirm the purchase before RTI updates account access.
Subscription
Cancel or request a refund
Purchases, renewals, cancellations and refunds are managed by the app store used for payment. Deleting RTI or an RTI account does not cancel a store subscription.
Online data
Backup and restore
Online backup and recovery are included in RTI Coach, Performance and Elite. Open App Settings, choose Account, and use the online backup controls after signing in.
Training
Plans and weekly sessions
Your weekly plan is the source of truth for the Home and Weekly views. If a changed setup has not refreshed, stay online, reopen Training Settings and apply the change again before contacting support.
Scores
Verification and limited scores
Some scores require secure server verification. A score can be limited when too little of the planned work was completed or the session does not contain enough eligible evidence.
Read the Verification GuideDeletion
Delete online data or your account
App Settings includes separate controls to delete online backup data and to permanently delete the RTI account and RTI-held online data.
Read account-deletion instructionsSafety
Training guidance
RTI provides general fitness guidance, not medical advice. Stop if you feel pain, dizziness or unusual symptoms and seek qualified advice when needed.